Small wooden carpenter set including screws, drivers, a hammer, spanner, nuts, bolts and a toolbox. All Qtoys are made out of plantation timber using non-toxic and child-safe materials.
It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders for "in-stock" items are processed within 1 - 3 business days (excluding weekends and US holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
All orders for "in-stock" items over 15 units will be processed within 1- 6 business days (excluding weekends and US holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
All orders for "Made To Order" items are typically crafted, processed, and shipped out 2 - 3 weeks after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please Note: "Made-to-order" means once an order is placed, the product needs to be made from start to finish, and once that is complete the item can be packaged and shipped. The 2 - 3 week lead time is because this item is not currently in stock and it takes time to craft our climbers by hand here in the US.
Domestic Shipping Rates and Estimates
We offer free standard shipping on all orders.
Estimated delivery time
3 to 7 business days
2 to 3 business days
We offer international shipping to all countries. Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. No Tradeoffs LLC "Tottlr" is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We offer 100% satisfaction guarantee within these 30 days to return the product with all parts and pieces as it was received.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, missing parts or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.